VELOCITY DSL    


VELOCITY DSL FAQ-
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General Overview

  • What is DSL?
  • Exactly how fast is a DSL connection?
  • Is DSL available to all homes?
  • Do I need to install a new phone line?
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    Ordering Residential DSL

  • How do I order residential VELOCITY DSL service?
  • Who will I contact for questions and support?
  • How long will it take to get installed?
  • How much does DSL cost?
  • Will I have to sign a contract?

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    After I'm Connected

  • Does DSL affect the quality of my phone service?
  • Will my phone bill be affected?
  • Can I access the Net remotely when I travel?
  • What happens to my service if I move?

  • Email and Web

  • Do I get email?
  • Do I get personal Web pages?
  • Can I use my own domain name?
  • Can my Web pages use Microsoft FrontPage extensions or CGI?

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    Configuration

  • Is there anything I should change about my computer?
  • Can I connect more than one computer to the Gateway?
  • Can I use my firewall with Service?
  • Advanced Configuration

  • How many static IP addresses can I get?
  • Can I host a Virtual Private Network (VPN)?
  • Is my connection a dial-up or LAN?
  • Does DSL support X-Windows, TELNET, and FTP?

  • Advanced Internet Abilities

  • Can I participate in online gaming with my connection?
  • Can I download music with my connection?
  • Will I be able to view live broadcasts?
  • Will I be able to download and view videos with my connection?
  • How quickly will I be able to search using the Internet?


  • General Overview

    What is DSL?

    DSL stands for "Digital Subscriber Line" and is a technology that lets you use an ordinary copper phone line for your high-speed Internet connection. In your area, VELOCITY DSL uses a type of DSL called ADSL, which travels over the same phone line as your phone to the Internet. DSL uses the existing phone line and does not require an additional phone line. The 'A' in ADSL stands for Asymmetric. This normally means that uploading to the Internet (which you do when you send email, for instance) is not the same speed as downloading, which is what you do when you surf. With a ADSL connection, however, they optimize your download speed because that's what you do most often.


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    Exactly how fast is a DSL connection?

    In your area, downloads can be as fast as 4Mb, or up to 150 times faster than a 28K modem dial-up connection. Most pages will appear in a flash, and a large file that used to take minutes to download over dial-up will arrive in seconds. Upload speed, which is what you do when you send email, is as fast as 608 Kbps. The exact speed depends on the VELOCITY plan you choose.


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    Is DSL available to all homes?

    Everyone in the Ronan and Pablo calling exchange is eligible for VELOCITY DSL service.


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    Do I need to install a new phone line?

    DSL uses the existing phone line and does not require an additional phone line. This gives "always-on" Internet access and does not tie up the phone line.


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    Ordering VELOCITY DSL

    How do I order VELOCITY DSL service?

    You can go to our online ordering form and fill out all of the information required, and before you know it you will have gotten rid of the world wide wait.


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    Who will I contact for questions and support?

    Ronan Telephone Company 676-2751 or Access Montana 676-2777 will be able to assist you their 24 hours a day 7 days a week technical support.


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    How long will it take to get installed?

    Ronan Telephone Company will be able to offer DSL to any eligible customer within 5-10 working days.


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    How much does DSL cost?

    VELOCITY DSL service is available for as low as $19.95 per month for unlimited service no matter how long you surf. In the rare event you need new wiring inside your home to support DSL, additional charges may apply, which RTC will discuss with you before installation.


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    Will I have to sign a contract?

    Ronan Telephone Company requires a 3 months commitment. With that contract you are allowed to spread the startup and modem charges over the 3 months. During promotional specials a 12 month commitment may be required.


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    After I'm Connected

    Does DSL affect the quality of my phone service?

    Not at all. Your phone and DSL service reside on completely separate spectrums of the copper telephone line signal, so you can make calls or send faxes while surfing the Web, and your phone reception is crisp and clear as ever. And of course the phone still works when the gateway is unplugged or loses power.


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    Will my phone bill be affected?

    Yes, all installation and monthly charges will appear on your monthly phone bill.


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    Can I access the Net remotely when I travel?

    Yes. @ccess Montana offers up to 10 hours of dial-up service included with your RTC VELOCITY DSL account. It is recommended to contact the @ccess Montana office prior to your departure to discuss long distance dial-up options and the use of a calling card.


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    What happens to my service if I move?

    If you move to an area where RTC VELOCITY is available, and your new home doesn't need new wiring, RTC will transfer service with a $50 transfer fee.


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    Email and Web

    Do I get email?

    Absolutely. With service, you get up to 5 email addresses with 20 MB of storage each. If you currently have a email address with @ccess Montana, that will continue to be your email address. Additional email addresses are only $2.50/mo. If you are not currently a @ccess Montana subscriber you will receive an email address with username@ronan.net (where username refers to the login you choose at sign-up).

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    Do I get personal Web pages?

    Yes. Each customer account comes with 5 MB of space for a web page and email. Your address to your site would be www.accessmontana.com/username (where username refers to the login you choose at sign-up)


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    Can I use my own domain name?

    Yes. You can use your own domain name for custom Web pages. For example: www.(YourSiteHere).com or http://www.(YourSiteHere).com as the web address for your web page. First, register your domain name with @ccess Montana. The cost to register a name is $25 per year. There is a $25 setup charge for @ccess Montana to host your domain name and $7/mo charge.


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    Can my Web pages use Microsoft FrontPage extensions or CGI?

    Yes, but you would have to notify us to turn on access for Front Page extensions.


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    Configuration

    Is there anything I should change about my computer?

    Probably not. Here are some common guidelines to follow for your computer if you're ordering VELOCITY DSL:

    Windows 95/98

    • Pentium processor or newer
    • Minimum 32 MB RAM, 10 MB hard disk space
    • CD-ROM drive for software installation
    • Ethernet, USB (RTC will install Ethernet you pay for card and install fee)
    • Internet Explorer or Netscape Navigator version 4 browser, or later

    Windows NT/2000

    • Pentium processor or newer
    • Minimum 32 MB RAM, 10 MB hard disk space
    • CD-ROM drive for software installation
    • Ethernet, or USB (RTC will install Ethernet you pay for card and install fee)
    • Internet Explorer or Netscape Navigator version 4 browser, or later

    Macintosh

    • Mac OS 7.5.3 or later
    • Minimum 32 MB RAM, 10 MB hard disk space
    • CD-ROM drive for software installation
    • Ethernet, or USB (Ethernet or USB has to be already installed)
    • Internet Explorer or Netscape Navigator version 4 browser, or later

    UNIX or Linux

    • Any UNIX operating system, including Linux
    • Minimum 32 MB RAM, 10 MB hard disk space
    • CD-ROM drive for software installation
    • TCP/IP connectivity
    • Ethernet port and card

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    Can I connect more than one computer with VELOCITY DSL?

    Yes, you can share your DSL connection among computers in a small home network using any of several DSL router products. The product should be capable of IP masking and NAT (Network Address Translation), and include an Ethernet hub (10Base-T or 10/100Base-T). Follow the router's installation instructions to connect your home network to the router and the router to the modem. Call RTC at 676-2751 for more information about purchasing additional equipment.


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    Can I use my firewall with VELOCITY DSL?

    Yes. You can use any off-the-shelf firewall programs with your DSL connection. Just pick one up and install it as the manufacturer instructs.


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    Advanced Configuration

    How many static IP addresses can I get?

    Ronan Telephone Company allows 2 IP addresses per account.


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    Can I host a Virtual Private Network (VPN)?

    Yes, you need to ask for a public IP address which is an additional $5/month for Residential customers and $15/month for Business customers.


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    Is my connection a dial-up or LAN?

    It's a LAN connection. The gateway is a router and doesn't perform any type of modulation/demodulation.


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    Does DSL support X-Windows, TELNET, and FTP?

    Yes, these protocols can all be used over a DSL line, as can any Internet addressable traffic that can be carried over TCP/IP.


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    Advanced Internet Abilities

    Can I participate in online gaming with my connection?

    The electronic games industry generated just over $6 billion in sales during 2000, and according to the IDSA, analysts forecast that that figure could soon surpass $10 billion. DSL connectivity provides you the ability to download games and play interactive games online via many different gaming portals such as www.egaming.com.


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    Can I download music with my connection?

    Your DSL connections will give you access to full-service, music web sites providing the most comprehensive array of genres, interactive services, and music related information. What would have taken minutes and possibly hours to download with a 56K modem will now only take seconds.


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    Will I be able to view live broadcasts?

    Broadcasting has become an excellent tool for businesses & content providers to deliver rich audio and video content and services through a digital distribution network. With your DSL connection, you will have access to a large and comprehensive selection of streaming media programming, including: radio stations, game broadcasts, corporate announcements, live music, and much more.


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    Will I be able to download and view videos with my connection?

    Your VELOCITY DSL connection will allow you to connect to many different music video websites that emphasizing fun through interactivity. These sites will highlight the latest in music, trends, movies, campus gossip, and much more.


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    How quickly will I be able to search using the Internet?

    With your DSL connections you will find searching the Internet a hassle-free experience. Pages will download quickly and a vast amount of information will be right at your fingertips.


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    Ronan Telephone Company
    312 Main St SW Ronan MT, 59864
    Phone (406)676-2751 Fax (406)676-8889